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Information We Collect
The information we gather from you (such as your name, address, telephone number, email address and payment card details) helps us with the handling of your orders, delivering of products, payment processing, communicating information to you about the status of your order, products, services, occasional newsletters, promotional material and website updates.
Your information helps us to improve our services to you, to prevent fraud or website abuse and enables third parties to follow through with logistics on our behalf.
When you create a multiVAPE account or submit any information via telephone, in the post, email or fax all information that is received is securely stored.
This includes basic information and personal details such as complete name, address, phone number, fax number and your email address. When you purchase a product from us, we will need to collect additional information such as credit card number, expiration date and possibly CSV number which is only used to process your payments by our merchant provider.
All card payments made through our website are protected by Trustwave (certification can be found on our website)
If you sign up for our affiliate program we require you to provide us with certain information (such as your name, email address, address, Tax ID, SSN, VAT, and phone number).
We also require you to provide us with your PayPal account information if this is the way you choose to be paid. We use this information to create your affiliate account and to fund your account.
In some instances, for example if you choose to have items shipped to another person we will collect their name, phone number, email address and mailing address. We will use this information only to send the items that you have selected to have shipped to the selected individuals.
This information will be stored within the address section of your multiVAPE account so that you may select it again for use in future orders. This information will also be stored within our order records so that we may have access to it should you have any problems with your order, such as non-receipt of goods. This information may be used for the purpose of marketing.
Social Media (Features) and Widgets
Our website offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them.
We post customer testimonials on our web site which may contain personally identifiable information and a photo. We do obtain the customer's consent expressly via the tick box on the web form used to submit the testimonial prior to posting the testimonial, photo and customer name on the multiVAPE website.
We post product reviews on our web site which may contain personally identifiable information. By submitting a review, the customer(s) expressly consent for us to use the review on the Twangee website. All reviews are subject to approval and will be posted at our strict discretion.
Does multiVAPE Share the Information It Receives?
Your information is extremely important to us and our business is not about selling or sharing your information or giving it away to third parties, without your prior written approval. The information we collect from our members is intended to improve customer service.
Third Party Service Providers such as companies and individuals who help to fulfil orders, send emails out on our behalf, deliver products, perform data analysis, offer guidance to our marketing department, provide customer service, fulfil shipping requests, and process credit card payments are solely performing functions on our behalf.
They must have access to the information required to perform and complete their duties and functions. These companies are authorised to use your information only as necessary to provide these services to us.
By making a purchase and sharing your email address you will be entered on to our customer mailing list to receive product alerts, promotional material as well as our newsletter (unless otherwise indicated).
We promise to always make these emails as interesting and relevant to you as we can but if you do not wish to receive promotional material or our newsletter you may ask to be removed from our mailing list at any time by following the unsubscribe link located at the bottom of each communication.
With your consent you will receive notice if and when information about you might be sent to third parties and you will have the opportunity to agree or refuse to agree to the sharing of your information at that time.
We may disclose your information as required by law, such as to comply with a witness summons, or similar legal process, when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
If we are involved in a merger, acquisition, or sale of all or a portion of our assets, you will be notified via email and/or prominent notice on our website of any change in ownership or uses of your information, as well as any choices you may have regarding your information.
How Secure is the Information You Hold About Me?
Our work is to ensure the protection of your information while it's being transmitted and to continue to provide a secure website and database. We maintain procedural safeguards to protect your information that is collected, stored and disclosed. It is extremely important for you to protect your user login and password from unauthorised access on the computer you use to access your multiCIG account. Make sure to completely sign off your account when using a shared computer. multiCIG cannot be held liable for any types of tampering, database errors or fraud.
We follow generally accepted industry standards to protect the information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, therefore we cannot guarantee its absolute security.
When you enter sensitive information (such as credit card number) on our order forms or Tax ID, SSN, VAT or your PayPal account information on our affiliate sign up forms, we encrypt the transmission of that information using secure socket layer technology (SSL). Our SSL certification is verified by Geo Trust and can be found on our website.
Access to Your Information
If your information changes, or if you no longer desire our service, you may correct, amend, delete inaccuracies, or update it by making the change within your account on our website or by emailing us at firstname.lastname@example.org we will respond to your access request within 30 days.
To request removal of your information from our blog, community forum, or customer testimonials contact us at email@example.com. In some cases, we may not be able to remove your information, in which case we will inform you we are unable to do so and why.
We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services, contact us at the email address listed above. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Links to Other Sites
This website contains links to other sites that are not owned or controlled by us. Please be aware that we are not responsible for the privacy practices of such other sites.
We encourage you to be aware when you leave our site and to read the privacy policies of all websites that collect information.
We may update this privacy statement to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this website prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.